Innovateq offer 24hr/7 Days per week response and support services.
With more than 1500 resources available through Innovateq’s unique on-site national service network, we can deliver a wide variety of solutions from help desk and support through to a fully supplied and operated proposal.
Immediate alerts, around the clock.
Innovateq uses advanced IT management systems to proactively monitor your server and IT infrastructure 24 / 7. Constant and consistent network and systems monitoring enables immediate alerts to critical faults and detailed IT infrastructure reporting for network visibility.
Because prevention is better than cure.
Innovateq’s approach to maintenance has an emphasis on preventative measures to reduce corrective and overall maintenance costs, and minimise the risk of unexpected issues and downtime. Innovateq’s Preventative Maintenance schedule focuses on keeping equipment working, extending equipment life, technical cleaning and increasing system uptime. With Preventative Maintenance, Innovateq gives clients greater certainty and operational control.
Dedicated and trained operators based in Australia.
Innovateq’s Helpdesk can be accessed by Toll free numbers and is serviced by dedicated and trained operators based in Melbourne, Australia. The Helpdesk uses a three-tier remote support structure to quickly escalate and resolve hardware, software and network issues. Help could include a simple phone Q & A, a remote login or extending to one of our local Service Agents visit on site.
Minimal downtime, with a support specialist never too far away.
With more than 1500 local Service Agents around Australia and New Zealand, Innovateq offers its clients the assurance that a site support specialist is always available if the unexpected occurs. Innovateq is committed to offering a reliable maintenance service in the shortest possible time, with minimal labour and materials, and with the inclusion of measures to prevent any failures from recurring within a reasonable period of time.